C&C Solutions Privacy Policy

 Privacy Policy

 Effective Date: 01/07/2025
Business Name: C&C Solutions
Website: www.theccsolutions.com.au
Contact: contact@theccsolutions.com.au 

C&C Solutions values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, engage our services, or interact with us online or offline. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We may collect the following types of information:

• Personal Information: Your name, address, email address, and phone number when you make a booking or request a quote.
   
• Service Details: Information about your home or property relevant to providing our cleaning services.
   
• Website Usage Data: IP address, browser type, pages visited, and other analytical data via cookies and tracking tools.
   
• Communication Records: Emails, text messages, or social media messages exchanged with us.
   

We may collect your information:

• Directly from you when you fill out forms, request a quote, or communicate with us.
   
• Through our website and online booking forms.
   
• From third-party platforms where you engage with our content (e.g., Instagram, Facebook, Threads).
   
• Automatically via cookies and similar technologies.
   

We may use your personal information for purposes such as:

• Providing and managing our cleaning services.
   
• Sending booking confirmations, reminders, and service updates.
   
• Processing payments and invoices.
   
• Responding to your questions, feedback, or complaints.
   
• Sending marketing or promotional material (with your consent).
   
• Improving our services, website, and customer experience.
   

We do not sell or rent your personal information. We may share your information with:

• Subcontractors & Staff to provide the services you booked.
   
• Service Providers such as payment processors, IT support, and marketing tools.
   
• Legal Authorities if required by law or to protect our legal rights.
   

All subcontractors are bound by confidentiality and privacy obligations.

We store your personal information securely in password-protected systems. We use encryption, firewalls, and restricted access to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and analytics tools to improve your browsing experience and help us understand website usage. You can choose to disable cookies through your browser settings, but some features may not work as intended.

You have the right to:

• Access your personal information we hold.
   
• Request corrections to inaccurate or outdated information.
   
• Withdraw consent for marketing communications.
   
• Request deletion of your personal data where legally possible.
   

To exercise these rights, contact us at contact@theccsolutions.com.au.

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact:

C&C Solutions
📧 contact@theccsolutions.com.au
🌐 www.theccsolutions.com.au